The Velvet Table
Your questions answered...
What services do we offer?
We specialize in event rentals and curated tablescapes, but our experience extends far beyond the table. Our passion is creating unforgettable dining experiences and tabletop displays that leave a lasting impression on your guests.
We offer complimentary tablescape consulting with every rental contract, helping you select the perfect pieces to bring your vision to life. Because every event is unique, we create custom service packages tailored to your specific needs.
Whether you have a fully developed vision or are just beginning to gather ideas, we are here to guide you every step of the way. Share your inspiration with us, and we will transform it into a beautifully styled celebration. If you’re not sure where to start, we would be delighted to help you discover the perfect look for your event.
Free consulting, really?
Yes, we believe in helping you bring your vision to life. That’s why we offer complimentary consulting to every client who books rentals with us, ensuring each detail is thoughtfully considered and beautifully curated for your event.
How much is the retainer?
Our standard booking policy is a 50% retainer to secure your rental items and event date. However, we understand that every wedding and event is unique, and we know how quickly costs can add up when planning something special.
We are happy to work with each client individually to create a payment schedule that helps ease financial pressure while still securing everything needed for your event. Our goal is to make the process as flexible and stress-free as possible, so you can focus on bringing your vision to life with confidence.
When is the final payment due?
Final payment is due two weeks prior to your event date. This ensures everything is confirmed, reserved, and prepared in advance so your rentals and setup can be executed seamlessly for your special day.
Do we deliver?
Boy do we ever! We deliver on all of our promises! We also offer delivery to your venue.
Depending on the item, rentals will either arrive fully assembled or will be carefully set up on-site by our team to ensure everything looks exactly as intended. We coordinate closely with you and your venue to schedule delivery and pickup at the most convenient times, making the process as smooth and stress-free as possible.
Is there a delivery fee?
Yes, there is a delivery fee. The rental cost varies based on the items selected and the delivery location.
Your delivery fee will always be clearly included in your initial invoice so there are no surprises. We believe in transparent pricing and will make sure everything is outlined upfront before your booking is confirmed.
Can we call you?
At this time, we are in the process of setting up a dedicated business phone line for The Velvet Table.
In the meantime, please feel free to email us, and we will gladly provide our current contact number so we can assist you directly. As a growing business, we are still building some of our foundational systems, but we are always here and ready to help.
What is our refund policy?
The initial 50% booking deposit is non-refundable, as it secures your rental items and event date. However, we understand that plans can change. We are happy to reschedule your event or allow rental item exchanges within 7 days of booking, subject to availability of the new date and items.
If the remaining balance has already been paid and you need to cancel, we will gladly refund that balance.
Additionally, we can hold your initial deposit as a credit for up to 60 days, which may be applied toward a future event, based on availability.
Our goal is always to remain flexible while ensuring each event is thoughtfully prepared and reserved for you.
What payment methods are accepted?
We are currently in the process of fully setting up our payment systems, so at this time we accept checks, cash, or Venmo.
As we continue to grow, we will be adding additional convenient payment options. We appreciate your understanding during this early stage of building The Velvet Table, and we’re always happy to work with you to make the payment process as simple as possible.